Frequently Asked Questions

How long will it take to print my order?
Why did my photograph turn out muddy?
How can I save more money on my order?
What is the minimum order I can place with the print shop?
Can you tell me if my order is done?
I see that my order was shipped, but I have not received it. What should I do?
What paper colors are available?
How many sheets of paper can be stapled in thick packets?
Can you do spiral binding?
Can you print on paper I supply?
How much will my order cost me?
What is the largest sheet size I can have printed?
What are the print shop hours of business?
How long will it take to print my order?

Orders of 100 total impressions or less will be processed and ready for shipping within 24 hours of the ship date placed on the order. Larger orders may take longer; please contact the operations manager for an approximate turnaround time if your order is larger. Normally, orders are delivered to the school site within 48 hours of the ship date that is selected on the order.

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Why did my photograph turn out muddy?

If your order was submitted as a hard copy, we may have lost some detail in the copying or printing process. If it is critical for your order to have good, clean photos in the finished product, please make sure that you submit electronic files that have been properly prepared.

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How can I save more money on my order?

Do you really need your order reproduced on one side only? Using both sides of the sheet saves money, and natural resources. You might also consider using colored paper on the cover sheet of your packet only, and using white bond for the inside pages. You can get an idea of the savings involved by clicking the cost link here.

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What is the minimum order I can place with the print shop?

Your order has to have a minimum of 30 total impressions. This means, you may have two originals and need 15 impressions of each, 3 originals and need ten impressions of each, etc. Please use the copier in your site for orders smaller than 30 total copies.

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Can you tell me if my order is done?

You can easily check on this before calling us! First, log in the online ordering system. Then, click on the link "Check Your Orders". If there is a date in the "Date Shipped" column for the job you are looking up, it has left the print shop and should either be on the way to you or in your school. If the order status has been marked as shipped for more than one business day and you have still not received your order please contact us.

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My order was shipped, but I have not received it. What should I do?

If, after a reasonable amount of time has gone by and your order has not arrived, the print shop will reprint the order for free. Just send us the originals and we will make your order our top priority. We do ask that a reasonable search be conducted for the order. (Often the order is found somewhere in the building it was to be sent to, but is in another teacher's area.)

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What paper colors are available?
20# Bond Colors
8-1/2 x 11" only
67# Card Stock Colors
8-1/2x 11" only
20# Bond Colors
8-1/2 x 14" only
WhiteWhiteWhite
CanaryCanaryCanary
BlueBlueBlue
PinkPinkPink
GreenGreen 
IvoryIvory 
TanTan 
Salmon  
Lavender 20# Bond 11x17 67# Card Stock 11x17
CherryWhiteWhite
Gray  

Please note that 8-1/2 by 14 inch and 11 by 17 inch card stock is available in white only. We also stock white 60 Pound Offset for higher quality publications. It is slightly heavier and more opaque than 20# bond.

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How many sheets of paper can be stapled in thick packets?

50 sheets of bond paper. If your publication is thicker, we suggest you have the order drilled for insertion into a binder, or alternatively, have the document either cloth or coil bound.

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Can you do spiral binding?

Yes! Costs start at 75 cents for a smaller publication (up to 30 pages), and go up slightly depending on the coil size used.

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Can you print on paper I supply?

Generally, no. Please do not supply paper or envelopes unless you have made a special arrangement with us. Please do not send construction paper! We cannot guarantee quantities ordered will be in the final order if you supply the paper stock as there can be some sheets needed for set up of equipment.

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How much will my order cost?

If you want a general idea for black ink on bond paper, click on this link to go to the costs page. If you want an exact cost, we'll need to know exactly what you need before we can provide an estimate for you.

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What is the largest sheet size I can have printed?

11 by 17 inches on our presses and black toner copiers, and up to 12 X 18 inches on our color copier.

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What are the print shop hours of business?

Usually 7:00 a.m. to 3:30 p.m. during the school year. Summer hours are generally 7:00 a.m. to 4:30 p.m. but may vary. Please call us at (541) 355-1300 to make sure someone will be here if you need to come by.

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