Our on-line ordering system allows you to upload digital files to our server. While we strongly encourage our clients to send us files in the PDF format, we do accept Microsoft Word files.

We cannot guarantee that Microsoft Word files will look the same when we print them as they do on your computer screen. Many factors can be attributed to this, but the one we see the most often is font substitution. If we do not have the font you used, a default font is substituted by our computer, which often causes problems with the layout and can render the file unuseable. Using the fonts listed below will help steer you away from any font issues that may cause your order to be delayed. If at all possible, please send us the PDF version of your electronic file for the best results.

Supported Fonts

The fonts on the list are common to both Macintosh and Windows.

Arial, Arial Black, Comic Sans, Courier, Courier New, Helvetica, Impact, Lucida, Palatino, Times, Times New Roman, Verdana, Wingdings.

We output your files using the Windows operating system. If you use a PC, you will have a bit more latitude in font choices as long as you stick with fonts that came pre-installed on your computer.

What if I want to use a font that is not listed above?

If you need to use a certain font and we do not support it, the solution is to convert the document to a PDF file and send that file to us. More details on PDF files are located here. Please note that lower quality fonts do not necessarily work in a PDF document. If a font does not work in a PDF, our computer substitutes a default font, often changing the layout, rendering the file unusable.

If you are using a drawing program such as Illustrator, FreeHand, or CorelDraw, convert the fonts to curves (or paths) prior to creating a PDF file and sending it to us.

PDF files exported from InDesign are generally very reliable in font conversion.